Manager – Operations

Position Outline: Manager – Operations

Title: Manager – Operations

Department: Operations

Direct Reports: Director – Shared Services

Date Prepared: 9/2024

Position Description:

The Manager of Operations responsible for the following functions:

Oversee daily order fulfillment, receiving, & warehousing including picking, packing, quality control, and shipping for all non-food business units and buildings (2811 / 2945)
Act as project manager for implementation of new clients and completion of larger scale project oriented fulfillment efforts
Maintain a clean, organized and safe working environment
Maintain standard operating procedures (SOPs), regularly auditing systems and developing strategies to improve efficiency and quality of work
Maintain optimized solutions (cost / functionality) with respect to product packaging across the various fulfillment clients and types of products.
Maintains operations staff by recruiting, selecting, orienting, and training employees
Maintains operations warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results

Experience:

This position requires at least 6-8 years of experience with all aspects of operations (receiving, fulfillment, warehousing).

Position Guidelines:

Manages teams and supervisors in the Operations business units and buildings.
Work with vendors to ensure continuous improvement and optimal solutions for new and existing materials and concepts
Oversee continued implementation of quoting/costing process and system
Stay abreast of new/emerging industry technology and vendor capabilities, particularly around packaging
Participation and leadership of relationship and business reviews with key partners and vendors
Develops Policies and Procedures for Operations teams
Publishes Daily, Weekly, and Monthly metrics for all responsible areas

Skills Required:

Knowledge of Operations (Receiving, Fulfillment, Warehousing)
Effective project management skills
Strong attention to detail and operational workflow dynamics and systems to effectively track and analyze the status within the procurement process
Ability to define and provide operational metrics to clients and internal stake holders
Ability to multi-task and utilize resources to execute tasks within a deadline oriented environment
Excellent communication and negotiating skills
Ability to build relationships and work across a multi-site organization
Strong analytics and computer skills (MS Excel, Word, PowerPoint, Project, Visio)